Privacy and Cookie Policy

Privacy policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Substitutions, order acceptance and descriptions

Brothers Country Supply has the right to substitute a product if the size of packaging or label has changed by the manufacturers and the new size or label shipped before we are able to adjust on the website. 

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or confirmation of an agreement to sell. Brothers reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of Products are subject to change without notice. Errors will be corrected when discovered and Brothers reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Site. Brothers reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Brothers account may also be restricted or terminated for any reason, at Brother's sole discretion.

 

Brothers attempts to be as accurate as possible. However, Brothers does not warrant that Product descriptions, depictions, colors, dimensions, ingredient lists or other content on the Site are accurate, complete, reliable, current or error-free. If a Product offered by Brothers is not as described, your sole remedy is to return the Product. send an email to customercare@brotherscountrysupply.com for return information.

 

Refund

All refunds will be done at one of our store locations. Please bring your product to anyone of our locations with your receipt and reason for return. Receipt is required for all returns. All sales are have a 30 day window for returns.

Shipping

Please enter your address at the Home Screen or check out to see if you are in our current delivery zone. If not please leave your email address and we will contact you when delivery becomes available in your area. If you are in our current delivery area great lets get started. Any order over $49 gets FREE delivery and if your order is under $49 it is a simple flat $5 fee for delivery. As long as you submit your order by 2pm on a business day you will receive your order the next business day ( business days are Monday through Friday ). All orders placed after 2pm on Saturday and Sunday will ship on Tuesday. Special days that are not considered business days are New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Years Eve.